Terms & Conditions
Clear and transparent service terms for our Dagenham and Essex cleaning clients.
1. Bookings & Scheduling
All cleaning services must be booked in advance via our website or phone. Appointments are confirmed once availability and Essex property details are agreed.
2. Cancellations
We kindly request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed visits may be charged to cover reserved time and staff resources.
3. Property Access
Clients are responsible for ensuring safe and timely access to the property. If access is not possible, the booking may be treated as a late cancellation.
4. Pricing & Payments
Prices are based on the service selected and property details provided. Final pricing is confirmed before the clean. Payment is due prior to or upon completion.
5. Scope of Service
Each service follows a defined checklist. Tasks outside the agreed scope or properties requiring significantly more time may require an upgrade or revised quote.
6. Satisfaction Commitment
Your satisfaction matters. If something has been missed, notify us within 24 hours. We will review the issue and arrange a suitable resolution where appropriate.
7. Liability & Insurance
We are fully insured. While we take great care, we are not responsible for pre-existing damage, wear and tear, or items not securely fixed.
8. Products & Equipment
We provide professional equipment and products. Eco-friendly products are available upon request to protect your Essex home and the environment.
9. Health, Safety & Conduct
We reserve the right to decline or stop a service if the environment is unsafe or if inappropriate behaviour occurs. Our team's safety is a priority.